It’s been quite some time since our support team reorganized into an agile Customer Success team. You’ve already had the chance to meet our six Customer Success Scrum Teams who interact with you on a regular basis, and now we’d like to introduce you to Team Rock Lobster, two Floridians who do some of the behind the scenes work here at ANCILE like product fulfillment, analytics, and helping out with the administration of our ticketing system.
Cindy Bottomley has been with ANCILE since July 2001. She started as a Customer Support Representative and then transitioned into Fulfillment and System Administration. She loves reading, photography, college football (GO GATORS!!) and game night with the friends and family. Cindy has also been very active with the American Cancer Society’s Relay For Life over the last 15 years. She has been a volunteer, team member, committee chair and finally an event chair.
Susie Estevez has been with ANCILE since 2001 and has held many different roles during that time including Fulfillment, Tier 1 Support Representative, Tier 2 Support Representative, Customer Care Team Lead, and is currently our Analytics Guru. She loves cooking and entertaining, and is always throwing parties. She used to even be a caterer for three years and on occasion still helps family and friends with their parties. When she is not in the kitchen inventing or creating recipes, she also enjoys reading books or cooking magazines, boating, rollerblading, wearing animal prints, and game night with the family.