Tips For Avoiding a Common Install and Upgrade Error

Have you ever run into this error during a uPerform installation or upgrade?

You are not alone. This is one of the most common errors we see, so we thought we’d write a KB article about it. Go check it out: https://support.ancile.com/hc/en-us/articles/203658910 (log in required).

In the meantime, we’d like to share a few preventative tips to help avoid this error.

  • Check your Database options selection. Taken from a previous LB post, here are the options, broken down…

Option 1 – Connect to create a new Vignette Collaboration database: This option applies if you are performing a new installation.

Option 2 – Connect to existing Vignette Collaboration database: This option applies if you are connecting to an existing, pre-populated database during an upgrade, have migrated your database, or if you are changing a current uPerform server installation to a new server and wish to connect to your existing database.

Option 3 – I will configure my database later: Only use this option if you are instructed to do so by ANCILE in special cases.

  • Make sure you know what collation option to select. Per our user manual, the correct selection is this one: SQL_Latin1_General_CP1_CI_AS

Happy Installing!