The Three R’s of Learning Sustainment: Ensure Readiness, Retain Knowledge, and Report on Success

Our very own ANCILE customers John Goldstein, Estée Lauder; and Michele Anderson, City of Tacoma, are featured in this informative webcast. During the webcast, you’ll hear actual customer experiences in sustaining learning beyond a go-live event and throughout the organization, such as:

  • How the City of Tacoma improved overall efficiency by introducing ANCILE uPerform rapid elearning development and delivery to support multiple software systems, processes, and Federal regulations. And how rapid elearning features, such as simulations and knowledge checks, were used to help retain knowledge and ensure employee readiness.
  • How Estée Lauder monitored use of their ANCILE uPerform performance support documentation, using Google Analytics to report on key metrics such as new vs. returning visitors, language, browser type, location, key search terms, and most-requested help content. This data provided valuable insights regarding content needs, required language and location needs, and opportunities for additional training intervention.

If you’re an ASUG member, log in to and copy and paste the following URL into your Internet browser to view or download the recording and slides: