Product Solutions – Your First Line of Support

My name is Tracey Mason and I am a “Take Action” Team Leader for the Product Solutions level of the ANCILE Solutions Product Support Team.   I have been working for ANCILE since February 2007 and I am based at the ANCILE’s headquarters in  lovely Elkridge, Maryland, USA.  While I am the Team Leader for the North America Product Solutions team, our Product Support team is global to ensure that we can work together to provide seamless 5-star support to resolve issues as quickly as possible for our customers worldwide.

The North American Product Solutions team is the first line of support.  We were formerly known as “Tier 1.”   The Product Solutions team is here to dissolve any challenges and answer questions that you may have with our software. We also welcome any enhancements that you would like to see in future upcoming releases.  What is an enhancement you ask?  Enhancements are opportunities for you to provide us with your feedback on what new functionalities you would like our software to offer in a future release.  Feel free to submit an issue via the ANCILE Product Support Center so that we can get the ball rolling and back in your court as quickly as possible.